Ask the Deaf person what they need
Do not assume one communication method suits everyone. Confirm whether British Sign Language interpreting or another form of communication support is requested.
Give accurate appointment information
Provide the date, arrival time, expected duration, hospital or clinic location, department and a contact number.
Protect privacy
Only share information necessary for the interpreter to prepare and deliver the assignment. Follow the organisation's normal information-governance procedures.
Plan for longer appointments
Complex consultations, procedures or multiple appointments can require additional time or more than one interpreter. Discuss the likely format before confirming.
Check your booking before you send it
Use BookBSL's free checklist to spot missing details and prepare a clearer interpreter enquiry.
Start the free 2-minute checklist